Terms of Use | FlixTok

Our approach. We want FlixTok to be a fair, safe and simple place to watch serialized vertical stories. Three ideas shape everything below: Creators keep ownership of their works — we sell access to those works on the Creators’ behalf; we try to keep our rules clear and to apply them reasonably rather than arbitrarily; and we collect only the data we actually need, as described in our Privacy Policy. This preamble is intended to help you read these Terms and does not create obligations separate from the numbered sections below.

1. Who We Are; Scope of These Terms

1.1 These Terms of Use (the “Terms”) govern your access to and use of the FlixTok platform — the website flixtok.com, the FlixTok mobile applications and any related services (collectively, the “Platform”) — operated by FlixTok Inc OÜ (“FlixTok”, “we”, “us”, “our”).

1.2 By using the Platform, creating an Account or viewing any Content available through the Platform, you (the “User”, “you”) agree to these Terms and undertake to comply with them. If you do not agree to these Terms, please do not use the Platform.

1.3 FlixTok is a digital platform that provides Users with access to view video works whose rights belong to the respective Creators. FlixTok does not itself create the Content and does not acquire ownership of it; it acts as a service providing access to view Content and sells such access in its own name but for the account of the respective Creators (commission model — see Section 6). The primary, but not the only, type of Content on the Platform consists of multi-episode vertical video stories composed of a large number of short episodes united by a single plot (each, a “Flixstory”).

1.4 Use of the Platform is also governed by the following documents, each of which forms an integral part of these Terms: the Privacy Policy, the Cookie Policy, the Intellectual Property Policy and Infringement Notification Procedure (the “IP Policy”) and the Account Deletion Policy. In the event of a conflict, these Terms prevail unless a document expressly states otherwise for its specific subject matter.

2. Definitions

“Platform” — the FlixTok website, mobile applications and any related services provided by FlixTok.
“User” — an individual who accesses the Platform and uses it to view Content.
“Content” — any video materials, films, series, episodes, audiovisual works or other materials made available for viewing through the Platform, the rights to which belong to the respective Creators.
“Flixstory” — a form of Content in the format of a multi-episode video story consisting of short episodes united by a single plot.
“Creator” (the “Rightsholder”) — an individual or legal entity that owns the proprietary intellectual property rights to Content and authorizes its distribution through the Platform. Creators publish Content via creator channels (one account may operate several channels) and are bound by the FlixTok Terms of Use for Creators. Wherever these Terms refer to a “Creator”, this means the Rightsholder.
“Account” — a User’s personal profile created to access the Platform’s functionality.
“Paid Content” — Content to which access is provided for a fee, including one-time payments, rental (time-limited access), a Subscription or donations (where available).
“Subscription” — a model of access to Content involving periodic payment for the ability to view a specified volume of Content for a certain period.
“Flixscription” — a form of access to Paid Content under which Content is sold with a published episode release schedule: some episodes are available at purchase and the remainder are released according to that schedule.
“License” — the limited right to access and view Content granted to the User under Section 5.
“Comments” — any texts, reviews, ratings, messages or other content created and published by the User within the Platform in connection with the Content. Comments do not constitute Content within the meaning of these Terms.

Other capitalized terms are interpreted in accordance with their ordinary meaning, taking into account the context.

3. Eligibility

By using the Platform, you confirm that:

you are at least 13 years of age; if you are under 18, you use the Platform only with the consent and under the supervision of a parent or legal guardian who assumes responsibility for your use of the Platform;
access to specific Content or features may be restricted to persons who are 18 or older; by accessing such Content or features, you confirm that you are 18 or older or otherwise entitled to such access under applicable law;
you are entitled to use the Platform under the law of the country in which you are located and are not otherwise restricted from using similar services;
you will not use the Platform if this is prohibited by applicable law or if your access to the Platform has previously been restricted or terminated for breach;
you use the Platform exclusively for personal, non-commercial purposes.

If you use the Platform on behalf of a legal entity or other organization, you confirm that you have the authority to act on its behalf and to bind it to these Terms. We may restrict or terminate access to the Platform where reasonably necessary if these requirements are not met.

4. Account and Your Obligations

4.1 To access certain features of the Platform, you may need to create an Account. During registration, you undertake to provide accurate, current and complete information and to keep it up to date.

4.2 You are responsible for maintaining the confidentiality of your Account credentials and for all activity carried out through your Account. If you become aware of any unauthorized access to your Account, or suspect it, you must notify us without undue delay. We are not liable for damage arising from unauthorized use of your Account where this results from your failure to comply with these Terms.

4.3 In using the Platform, you agree to:

keep your login credentials secure and not share them with third parties;
provide accurate information and keep it up to date;
comply with applicable laws when using the Platform;
respect the intellectual property rights of Creators, FlixTok and third parties;
pay the applicable fees for Paid Content that you order.

4.4 We may suspend or terminate access to an Account, restrict access to the Platform or its features, or delete an Account where reasonably necessary to: (a) address a material or repeated breach of these Terms; (b) comply with applicable law or a binding order of a court or authority; (c) prevent, detect or investigate fraud, abuse or a security threat; or (d) protect the Platform, Creators, other Users or third parties. Where required by applicable law (including Regulation (EU) 2022/2065, the “DSA”), we will provide you with a statement of reasons and information about available means of redress. Section 15 applies to suspension and termination.

4.5 You may stop using the Platform and request deletion of your Account at any time using the Platform’s functionality. Deletion is carried out in accordance with the Account Deletion Policy, including a 30-day grace period during which the deletion request can be cancelled. Account deletion does not affect payments already made or rights and obligations that arose before deletion, unless otherwise provided by these Terms or applicable law.

5. Nature of the Service and Viewing License

5.1 The Platform provides you with the opportunity to access Content solely by viewing it through the Platform’s functionality. Access to Content does not transfer to you any ownership or other proprietary intellectual property rights in the Content. All rights to the Content belong to the respective Creators.

5.2 Subject to your compliance with these Terms, the Platform grants you a limited, non-exclusive, non-transferable and revocable License to access and view the Content solely for personal, non-commercial use through the Platform.

5.3 You must not:

copy, download, record (including by using screen-recording functions), reproduce or otherwise store the Content;
distribute, transmit, publicly display or make the Content available to third parties outside the Platform;
modify, adapt, translate or create derivative works based on the Content;
bypass, disable or otherwise interfere with technical measures protecting the Content or the Platform;
use the Content for commercial purposes or for the purpose of generating profit.

5.4 Notwithstanding the above, the Platform may make specific Content available for temporary download for offline viewing exclusively through the Platform’s functionality (for example, in the mobile application). Such offline access is not a transfer of the Content to you and is limited by the Platform’s technical measures. Any other downloading or storage of the Content is prohibited.

5.5 The catalogue of Content changes over time. Access to specific Content may be restricted, modified or discontinued, in particular upon expiry of distribution rights, changes in agreements with Creators, legal requirements or catalogue decisions. However, where you have purchased access to specific Content on a one-time payment basis and that Content ceases to be published on the Platform, you retain access to it for 3 (three) years from the date its publication ceased, except where continued access is impossible for legal reasons or your access was terminated due to your breach of these Terms. The Platform does not guarantee the constant availability of any specific Content.

5.6 Where access is provided to Paid Content or within a Subscription, you receive the right to access and view such Content in accordance with the payment terms and the duration of such access; you do not acquire any ownership rights in it.

6. Payments and Consumer Withdrawal

6.1 The Platform may provide access to Content on a free or paid basis. Access to specific Content may require a one-time payment or a Subscription. The terms of such access — including price, duration and the volume of available Content — are determined by the Platform and/or the respective Creators and may change; changes do not affect access periods already paid for, unless otherwise required by the terms of the specific access or by law.

6.2 Regardless of the form of payment, you pay for the right to view the Content through the Platform. The Platform sells access to Content in its own name but for the account of the respective Creators (commission model). In relations with Users, FlixTok is the contracting party and the seller/supplier of the digital content, including for the purposes of consumer law and VAT. Your payment is not a purchase of the Content itself and does not transfer any intellectual property rights in it.

6.3 Payments may be processed by the Platform or through third-party payment providers and application stores (including Stripe, the App Store and Google Play). Those providers process your payment data under their own terms and policies, which we recommend you review. The Platform may restrict or terminate access to Content, acting reasonably, in the event of non-payment, payment rejection or transaction reversal.

6.4 A Subscription may automatically renew for the next billing period unless you cancel it before the end of the current period. The mechanics of automatic renewal and cancellation may depend on the payment provider or application store through which the Subscription was purchased; Subscriptions purchased through an application store must be cancelled through that store. Cancellation does not entitle you to a refund for the period already paid, except as provided by applicable law or Section 7 (Refund Policy).

6.5 By confirming a purchase of Paid Content (including rental), a User who is a consumer expressly consents to the immediate supply of the digital content and acknowledges that they thereby lose the right to withdraw from the contract within 14 days (Article 16(m) of Directive 2011/83/EU; §§ 53, 56 of the Estonian Law of Obligations Act (võlaõigusseadus)). This consent is collected at checkout and confirmed in the payment confirmation email. For Subscriptions, a User who is a consumer may withdraw within 14 days of conclusion of the contract; where the User requested immediate performance, a proportionate charge applies for the period already provided.

6.6 Refunds and refund requests are governed by Section 7 (Refund Policy). Nothing in Sections 6 or 7 limits your mandatory rights as a consumer, including remedies for lack of conformity of digital content under Directive (EU) 2019/770 as implemented in applicable law.

6.7 Certain Paid Content may be offered as a Flixscription. The episode release schedule displayed at the time of purchase forms part of the terms of access. If episodes are not delivered in accordance with that schedule in any material respect, you are entitled to the remedies provided by Section 7 (Refund Policy) and applicable consumer law.

7. Refund Policy

7.1 This Refund Policy applies to purchases of Paid Content, rentals, Flixscriptions and Subscriptions made through the Platform. It forms part of these Terms and must be read together with Section 6.

7.2 Except where applicable law provides otherwise, payments are non-refundable after the relevant digital content has been supplied with your prior express consent and acknowledgement of the loss of the right of withdrawal. A change of mind, failure to use the Content, or deletion of an Account after the expiry of the 30-day grace period does not by itself create a right to a refund.

7.3 You may be entitled to a full or proportionate refund, price reduction, restoration of access or another remedy where: (a) access to Paid Content was not provided; (b) Paid Content materially fails to conform to its description or the agreed functionality; (c) a material part of a Flixscription was not released in accordance with the displayed schedule; (d) Paid Content becomes unavailable during a paid access period for reasons attributable to FlixTok; (e) you were charged more than once for the same transaction; or (f) a refund is otherwise required by applicable consumer law.

7.4 Before issuing a refund, FlixTok may, where appropriate and permitted by law, first attempt to restore access, correct the lack of conformity or provide the missing Content within a reasonable time and without significant inconvenience to you. This does not limit any right to an immediate remedy where required by law.

7.5 To request a refund or other remedy, contact support@flixtok.com or use the support functionality on the Platform and provide sufficient information to identify the transaction and the issue. We may request the transaction identifier, payment date, Account email and a description of the problem.

7.6 Refund requests are assessed individually and without prejudice to mandatory consumer rights. We will inform you of the outcome within a reasonable time. Where a refund is approved, it will normally be made to the original payment method. The time required for the funds to appear may depend on the payment provider.

7.7 Purchases made through the App Store, Google Play or another application store may need to be refunded through that store in accordance with its procedures. FlixTok will provide reasonable assistance where necessary, but cannot control the store’s processing times or final decision where the store is the payment processor responsible for the refund.

7.8 Cancelling a Subscription stops future renewal but does not normally result in a refund for the current billing period. This does not affect your right of withdrawal during the applicable period or your remedies where the digital service was not provided or did not conform to the contract.

7.9 If access to Paid Content is terminated because of your material breach of these Terms, fraud, chargeback abuse or unlawful use of the Platform, no refund is due except where mandatory law provides otherwise.

8. Intellectual Property

8.1 All intellectual property rights in the Platform — including software, design, interface, graphics, logos, trademarks and other elements — belong to FlixTok or are used by FlixTok on lawful grounds. All intellectual property rights in the Content belong to the respective Creators. We believe Creators should retain ownership of their work, and nothing in these Terms transfers Creators’ rights to FlixTok or to Users.

8.2 The availability of Content on the Platform does not transfer any rights in it to the User. No provision of these Terms may be interpreted as transferring to the User any intellectual property rights in the Content or the Platform, except for the limited License expressly granted in Section 5. In the event of an infringement of intellectual property rights, the Platform may restrict or terminate the User’s access to the Platform and take other measures in accordance with applicable law and the IP Policy.

9. Comments

9.1 You may create and publish Comments within the Platform’s functionality. You are fully responsible for the content of your Comments and warrant that they: do not violate legal requirements; do not infringe the rights of third parties, including intellectual property rights; do not contain offensive, discriminatory, violent, false or otherwise unacceptable content; and do not contain spam, advertising or other unsolicited content.

9.2 The Platform and/or Creators may moderate, edit, restrict the visibility of or remove Comments, and restrict or terminate a User’s ability to publish Comments, where reasonably necessary to enforce these Terms, comply with applicable law, or protect Users, Creators or the Platform. Where required by applicable law (including the DSA), we will provide the affected User with a statement of reasons and access to our complaint-handling procedure under Section 12 (Complaints Policy).

9.3 The Platform may retain Comments on its servers after their deletion or concealment from public access where necessary to ensure the operation of the Platform, comply with legal requirements or protect the rights and interests of the Platform, Creators or third parties. Retained Comments and related records are stored for up to 3 (three) years from deletion; where a Comment is the subject of a complaint, dispute, investigation or a confirmed violation, the related records are retained until expiry of the applicable limitation periods or final completion of the relevant proceedings, whichever is later. The Platform may disclose such records to competent authorities upon a lawful request or where necessary to establish, exercise or defend legal claims.

9.4 By posting a Comment, you grant the Platform a non-exclusive, royalty-free, worldwide license to host, reproduce, display within the Platform, translate, moderate and technically process (including formatting and excerpting for display purposes) that Comment, including through our service providers, for as long as the Comment remains on the Platform and thereafter to the extent needed for the retention purposes described in clause 9.3. We will not use your Comments in external advertising or marketing without your separate consent. Comments that remain on the Platform after Account deletion are anonymized in accordance with the Account Deletion Policy.

9.5 You must not use the Comments functionality for any activity that may cause harm to the Platform, Creators or other Users.

10. Prohibited Uses

You must not use the Platform in a manner that violates these Terms, applicable law or the rights of third parties. In particular, you must not:

use the Platform for any illegal activity or to violate the rights of others;
violate, or attempt to violate, the intellectual property rights of the Platform, Creators or third parties;
bypass, disable or interfere with any technical measures protecting the Platform or the Content;
gain or attempt to gain unauthorized access to the Platform, other Users’ accounts or related systems;
use automated means (including bots, scripts, parsers and scrapers) to access, collect or process information from the Platform without our prior written permission;
take any action that may overload, damage or disrupt the operation of the Platform;
use the Platform to distribute malware, viruses or other harmful technologies;
impersonate another person or misrepresent your identity;
use the Platform to send spam, unsolicited messages or advertising;
attempt to obtain unauthorized access to Content or features not intended for you;
use the Platform in a way that may damage the reputation of the Platform or the Creators.

In the event of a violation of this Section, the Platform may — acting reasonably and proportionately to the violation — restrict or terminate your access to the Platform, delete your Account and take other measures in accordance with applicable law, providing a statement of reasons where required (Section 15).

11. Reporting Illegal Content and IP Infringement

11.1 The Platform respects intellectual property rights and expects Users and Creators to do the same. The Platform is not obliged to carry out general monitoring of Content; however, we act on proper notices and may review, remove or restrict access to Content where reasonably necessary.

11.2 Notices of allegedly illegal content may be submitted to legal@flixtok.com or via the in-product reporting form; these serve as the Platform’s point of contact under the DSA.

11.3 If you believe that Content available through the Platform infringes your copyright or other intellectual property rights, please follow the notification procedure set out in the IP Policy (notice-and-action under the DSA; notice-and-takedown under the U.S. DMCA), contact: legal@flixtok.com. The IP Policy forms an integral part of these Terms.

11.4 Where the Platform removes or restricts access to content or an account, it provides the affected User with a statement of reasons and information on available means of redress where required by applicable law. The Platform may notify competent law enforcement authorities where content gives rise to a suspicion of a criminal offence involving a threat to the life or safety of persons (Article 18 DSA).

11.5 The Platform applies a repeat-infringer policy and may restrict or terminate the access of Users who repeatedly infringe intellectual property rights, as described in the IP Policy.

12. Complaints Policy

12.1 This Complaints Policy applies where you wish to challenge a decision by FlixTok concerning content, an Account or the use of the Platform, including a decision to remove or restrict a Comment or other material, restrict the visibility of content, suspend or terminate an Account or feature, restrict access to monetization, or take no action on a notice of allegedly illegal content.

12.2 You may submit a complaint free of charge through the complaint or support functionality on the Platform or by email to support@flixtok.com. Where applicable under the DSA, the complaint may be submitted within six months from the date on which you were informed of the relevant decision.

12.3 A complaint should identify the decision being challenged and explain why you believe it should be changed. We may ask for information reasonably necessary to identify the Account, content, notice or transaction concerned.

12.4 FlixTok will review complaints in a timely, diligent, non-discriminatory and non-arbitrary manner. Decisions on complaints will not be taken solely by automated means. Where the complaint is well founded, FlixTok will reverse or modify the decision without undue delay and inform you of the outcome and the reasons for it.

12.5 Intellectual-property notices, counter-notices and repeat-infringer matters are handled under the IP Policy. A person affected by an IP-related moderation decision may also use the complaint procedure in this Section where applicable.

12.6 The use of this procedure does not prevent you from seeking judicial redress or, where available under applicable law, certified out-of-court dispute settlement. Consumers may also use the dispute-resolution mechanisms described in Section 19.

13. Disclaimer of Warranties

13.1 The Platform is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the Platform gives no express or implied warranties regarding its operation, functionality or availability. In particular, the Platform does not guarantee that:

the Platform will operate continuously, without errors, bugs or failures;
access to the Platform or the Content will be constant or uninterrupted;
any specific Content will be available at any given time or will remain in the catalogue;
the Platform or specific Content will be available in every country or territory;
the Platform will be compatible with every device, operating system, browser or network;
the rights granted to the Platform by Creators in respect of specific Content will continue indefinitely (such rights may expire or be withdrawn);
the Platform or its functionality will meet your expectations or requirements;
the Platform will be protected from all possible threats, including viruses or other harmful components.

13.2 Content is provided without warranties as to its quality, accuracy, completeness or fitness for a particular purpose; responsibility for Content lies with the respective Creators. No information or advice received through the Platform creates any warranty unless expressly stated in these Terms.

13.3 Nothing in this Section limits warranties or remedies that cannot be excluded under applicable consumer law, including remedies for lack of conformity of digital content or digital services under Directive (EU) 2019/770 as implemented in Estonian law.

14. Limitation of Liability

14.1 To the maximum extent permitted by applicable law, the Platform, its affiliates, partners, officers, employees and agents shall not be liable for any indirect, incidental, special, punitive or consequential damages — including loss of profit, data, reputation or other intangible losses — arising from or in connection with: the use of or inability to use the Platform; access to the Content or its unavailability; any actions or omissions of Creators; unauthorized access to your Account; or any errors, failures or interruptions in the operation of the Platform.

14.2 In any case, the aggregate liability of the Platform to you for all claims arising in connection with the use of the Platform shall not exceed the amount actually paid by you to the Platform during the 12 months preceding the event giving rise to the claim, or the equivalent of that amount.

14.3 Nothing in these Terms limits or excludes liability for intent (tahtlus) or gross negligence, for death or personal injury, or any other liability that cannot be limited or excluded under applicable law.

15. Suspension and Termination of Access

15.1 The Platform may restrict, suspend or terminate your access to the Platform, your Account or individual features, in whole or in part, where reasonably necessary on one of the following grounds: (a) a material or repeated violation of these Terms; (b) a violation of applicable law; (c) reasonable suspicion of fraud, abuse or activity endangering the security of the Platform or others; (d) compliance with a legal obligation or a binding order of a court or authority; or (e) protection of the Platform, Creators, other Users or third parties.

15.2 Where practicable and permitted, we will give you prior notice and an opportunity to remedy the issue. Where required by applicable law (including the DSA), we will provide a statement of reasons and information on available means of redress, including the complaint-handling procedure under Section 12 (Complaints Policy). We may act without prior notice where this is necessary for security reasons, to comply with law or to prevent imminent harm.

15.3 You may stop using the Platform and initiate deletion of your Account at any time. The deletion procedure, including the 30-day grace period, is set out in the Account Deletion Policy.

15.4 Upon termination of access or deletion of the Account: your right to use the Platform ends; access to Content, including Paid Content, may be lost (subject, for one-time purchases, to the retained-access period under clause 5.5, unless access was terminated due to your breach of these Terms); and the Platform is not obliged to refund any amounts except as expressly provided by applicable law or Section 7 (Refund Policy).

15.5 The Platform may retain certain information after termination of access or deletion of the Account — including Comments, moderation records, access logs and transaction data — for the periods described in Section 9, the Privacy Policy (Section 6) and the Account Deletion Policy, where necessary to comply with legal requirements, resolve disputes or protect the rights and interests of the Platform, Creators or third parties. Provisions of these Terms that by their nature should survive termination continue to apply after termination.

16. Force Majeure

16.1 Neither party is liable for a failure or delay in performing its obligations (other than payment obligations for services already provided) caused by circumstances beyond its reasonable control, including natural disasters, war, acts of terrorism, civil unrest, actions of public authorities, sanctions and embargoes, epidemics, failures of the internet, telecommunications networks, hosting, content-delivery or power infrastructure, and large-scale cyberattacks (including DDoS).

16.2 The affected obligations are suspended for the duration of the force majeure event. We will make reasonable efforts to restore the operation of the Platform as soon as practicable. If a force majeure event materially prevents performance for more than 60 days, either party may terminate the affected services.

17. Export Controls and Sanctions

17.1 You may not use the Platform in violation of applicable export control and economic sanctions laws and regulations, including those of the European Union, the United Nations, the United States (OFAC) and the United Kingdom.

17.2 By using the Platform, you represent that you are not a person designated on any applicable sanctions list and are not located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions.

17.3 The Platform may restrict or discontinue availability of the Platform or specific Content in particular countries or territories where reasonably necessary to comply with such laws. Such restriction does not constitute a breach of these Terms by the Platform.

18. Changes to These Terms

18.1 The Platform may change or update these Terms from time to time. In the case of material changes, we will notify Users at least 15 (fifteen) days before the changes take effect, by a notice on the Platform, in the application or by email, unless an earlier effective date is required by law or for urgent security reasons.

18.2 Continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may stop using the Platform and delete your Account before they take effect.

19. Governing Law and Dispute Resolution

19.1 These Terms are governed by and construed in accordance with the laws of the Republic of Estonia. Disputes arising in connection with these Terms or the use of the Platform are subject to resolution in the competent courts of the Republic of Estonia, unless mandatory jurisdiction rules applicable to consumers provide otherwise.

19.2 If you are a consumer, nothing in these Terms limits the rights granted to you by the mandatory rules of the law of your country of habitual residence. Consumers in Estonia may also refer disputes to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), www.ttja.ee.

20. General Provisions; Contact

20.1 If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions, which remain in force.

20.2 The failure or delay by the Platform in exercising any right or remedy does not constitute a waiver of that right or remedy.

20.3 You may not transfer or assign your rights or obligations under these Terms without the prior written consent of the Platform. The Platform may transfer its rights and obligations under these Terms to an affiliate or to a successor in connection with a reorganization, merger or sale of business, with notice to Users where required by law.

20.4 These Terms, together with the Privacy Policy, the Cookie Policy, the IP Policy, the Account Deletion Policy and other documents referenced herein, constitute the entire agreement between you and the Platform regarding the use of the Platform.

20.5 Contact: FlixTok Inc OÜ, Keevise tn 10, Lasnamäe linnaosa, Tallinn, Harju maakond, 11415, Estonia. General legal and DSA matters: legal@flixtok.com. Intellectual property notices: legal@flixtok.com.